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TRA Employs Robots To Serve Customers |
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The Telecommunications Regulatory Authority, TRA, announced today the employment of a number of robots to provide several services to customers and visitors, reflecting the TRA’s keenness to upgrade service delivery mechanisms and towards government process automation. The concept is based on utilising smart solutions and reducing human intervention in the completion of transactions in faster and more efficient ways, while maintaining the progress and privacy of applications. The initiative's first phase includes the organisation of the relationship between the customers and TRA by employing robots in customer areas to receive their requests and transfer them to relevant sections and departments. The second phase includes the automatic transfer of documents of departments’ directors and the Director General’s Office within the TRA. Commenting on the announcement, Hamad Obaid Al Mansoori, TRA Director-General, said, "TRA uses all its potentials to achieve the ultimate goal of customer happiness. We adopt latest technologies to serve customers and achieve their happiness, and in parallel, we keep the focus on raising the efficiency and quality of provided services, and maintaining the highest standards of transparency and privacy. I would like to indicate here that in TRA, through the Type Approval Section, we test and assess latest equipment developed by major international companies to ensure that they comply with safety and security standards. Such process will enhance the confidence of these companies, especially in relation to intellectual property rights since this initiative allows the delivery of devices and issuance of results without direct human intervention." Tariq Al Hawi, Program Director – UAE mGovernment, said, "With this robot joining the Customer Happiness Centre, TRA has dedicated artificial intelligence to achieve its objectives, primarily achieving customer happiness and providing them with competitive services. This robot is equipped with radio frequency identification technology, which enables it to automatically request the elevator, select the required floor number and reach its destination. The robot is also equipped with a special number, and a detailed map of TRA building, allowing any employee to contact it and assign it to a specific task." The TRA will enter these robots into service for customers and employees with effect from today. |
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