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Abu Dhabi Radio Network partners with AD Government’s Contact Center to Follow up on Audience’s Calls |
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Abu Dhabi Radio Network (ADRN) has announced its collaboration with Abu Dhabi Contact Center (ADCC) to implement better communication channels and to increase customer satisfaction. This collaboration marks a significant step forward for Abu Dhabi Media Company, and particularly ADRN, to provide better media services and is in line with its commitment to cooperate with all public and private organizations for the same purpose. . Based on this collaboration, all relevant phone calls received during Studio One’s live broadcast will be transferred to Abu Dhabi Government Contact Center’s toll free number 800555 who will further follow up on the issue/complaints, and respond to queries. The Contact Center’s customer service representatives will handle audience calls and provide the necessary information and follow-up. In the event that an inquiry requires a specific response from a representative, a business case will be prepared and transferred through the Center’s electronic system to the concerned government entity. "This represents a move towards strengthening the relationships between ADRN and all public and private organizations, and an opportunity to provide the public with the best media experience in this area," said ADRN’s manager Abdul Rahman Awadh Al Harithi commenting on the cooperation between Studio One and Abu Dhabi Government Contact Center." The aim is to improve the services provided to the public and to provide them with an easy and quick access to accurate information and data, while maintaining a high level of interaction to ensure achieving our goals in the media sector," he added and concluded that "the cooperation between Studio One and the Center is the perfect example of the unity between Abu Dhabi media and communication entities working together to achieve best practice models in the UAE." "The successful role played by The Abu Dhabi Government Contact Centre as a two-way communication channel between the public and the departments and entities of Abu Dhabi government helps make it a systematic and realistic way to collect the complaints and suggestions raised by the public," said Musanada’s Abu Dhabi Government Contact Center Manager Mona Al Marzouqi. "The wide range of scope of enquiries for which the customer service representatives can respond to has earned it trust and made it convenient to use by ADRN". Being part of the Business Support Services Division, The Abu Dhabi Contact Center is one of the services provided by Abu Dhabi General Services Company "Musanada", amongst its business portfolio which also includes Building Services and Technology Services. |
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