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Hertz UAE Tops Mystery Shopper Survey From Leading Travel Magazine

Hertz UAE, the market-leading car rental company in the UAE was ranked number one in a mystery shopper survey of car rental companies conducted by leading travel magazine – Arabian Travel News and Ethos Consultancy based in Dubai.

The mystery shoppers rated Hertz on a number of points including outlet appearance, was it easy to find, were the outlets clean and tidy, was the employees well groomed, were the name tags clearly visible, how long it took for the customer to be served, and the overall customer experience amongst others.

Hertz came out top in all categories with 91 percent score.

Nigel Johnson, General Manager – Hertz UAE said: “I would like to congratulate the team at Hertz on this great result. We strongly believe our people are our biggest assets and continue to provide them with the necessary skill sets and autonomy to achieve greater customer service.”

The article in ATN had special mention for Vince Fernandes an employee at Hertz (Radisson Hotel, West Tower, Media City) who provided “detailed, structured information to his customer leaving them completely satisfied.” Vince was able to ask “the right questions to establish his customer’s needs, provided a brochure including pricing as well as promotion details.”

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