Under the title “We ensure security, together we grow”, Dubai Customs is all geared up to launch its 2nd “Dubai Customs Week” from 22 to 26 January 2016. The event will conclude on 26th January, the day the world celebrates the International Customs Day. It aims at enhancing Dubai Customs’ relationship with its clients and to maintain their happiness following the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister and Ruler of Dubai who said that seeking people’s satisfaction should be a daily concern and practice.
According to a 2015 study by Dubai Executive Council, Dubai Customs topped the list by achieving 100% satisfaction on employee performance, 99% on services rendered, and 90% on efficiency of services compared to 84% in 2014.
During the Week, Dubai Customs will offer a number of valuable prizes. The functions and activities will help raise public awareness around the role Dubai Customs plays in facilitating trade and supporting the national economy, and will enhance its relationships with its clients and partners.
Abdullah Al Khaja, Executive Director of Customer Management Division at Dubai Customs said that the title “We ensure security, together we grow” reflects DC’s keenness to always enhance its partnerships and relationships with all its partners and clients through the introduction of innovative services and products.
In 2016, Dubai Customs topped the Happiness Index with 95% customers expressing happiness over the quality of services provided by Dubai Custom, Al Khaja added.
On his part, Khalil Saqr, Director of Corporate Communication Department, Head of the 2nd “Dubai Customs Week” Organizing Committee emphasized the importance of such events in boosting ties with clients and partners who are part of Dubai Customs’ success and development.
“For this, we will introduce a number of distinctive functions and activities during this year’s Dubai Customs Week” Saqr promised.
Edris Behzad, Client Management Director said that Dubai Customs has taken practical steps to maintain client happiness and was amongst the first government departments to embrace the “Happiness Index”.
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