In its 64th session, RTA’s Customers Council has met with 36 representatives of car rental offices and transportation companies in the Emirate of Dubai. The gathering discussed ideas, suggestions and complaints of relevance to commercial transport activities in the presence of representatives of various sectors & agencies of the RTA. The move is part of RTA’s strategy to address various service needs of customers.
Mohammed Obaid Al Mulla, Member of RTA’s Board of Executive Directors and Chairman of Customers Council, welcomed attendees as well as officials of RTA’s commercial transport activities, and commended their huge efforts towards fulfilling the needs of car rental offices and transportation companies in a way that boosts RTAs strategy of making people happier. He stressed that customers’ needs were always on the top priority of the RTA in the public interest.
The meeting had transparent, elaborate discussions and came up with a host of recommendations. At the top of these recommendations was directing Commercial Transport Activities Department to coordinate with the Dubai Police and the Ministry of Interior to expedite the entry of offence details in the traffic system to ensure the timely recovery of dues from violators whether from within the UAE or visiting from GCC countries. This direction is to avoid obliging car rental companies to bear such fines. It was also suggested that a counter to be opened for services & renewal of car registration dedicated to transport companies with a fleet of more than 50 vehicles in case of a technical glitch in the online system. Another suggestion was also to study allowing car rental offices to continue business in the event of offences reported, or some vehicles registration not renewed for a short period.
Nabeel Al Ali, Director of Commercial Transport Activities, reviewed RTA’s vision and mission of bringing happiness to people along with the organization chart of the Department, services provided, benefits, obtaining and using the e-wallet. He also highlighted the channels of communication with the RTA, namely the website, call center, customer service centers, and social media platforms.
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