Dubai Becomes The World’s First Paperless Government

Accomplishment reinforces Dubai’s status as a world-leading digital capital and a global role model for integrated and sustainable smart cities

Dubai today announced that it has achieved the objectives of itsstrategylaunched in 2018 to become the world’s first paperless government. All internal and external transactions and procedures in the Government of Dubai are now 100% digital and managed from a comprehensive digital government services platform.

“The achievement of this target marks the beginning of a new stage in Dubai’s journey to digitise life in all its aspects – a journey rooted in innovation, creativity, and a focus on the future,” said HH Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai.“This accomplishment also reinforces Dubai’s status as a world-leading digital capital and its status as a role model in designing government operations and services that enhance customer happiness.”

“We mark this achievement with our sights set firmly on the future, and we look forward to providing a fully digital life for residents of the emirate,” His Highnesssaid, adding that the next stage will be marked by advanced strategies to create and enhance digital life in Dubai over the next five decades. The new phase of Dubai’s digital journey will enable and empower future governments to meet the expectations of the residents of a thriving smart city and provide them with renewed opportunities for prosperity, sustainable development, and happiness.

The Dubai Paperless Strategy was implemented in five consecutive phases, each of which enlisted a different group of Dubai Government entities. By the end of the fifth phase, the Strategy was fully implemented across all 45 government entities in the emirate. These entities provide more than 1,800 digital services and over 10,500 key transactions.

Collaboration and integration among participating entities enabled the automation of processes and services provided to customers, cutting paper consumption by more than 336 million papers. The Strategy also helped save more than AED1.3 billion and over 14 million manhours across the Dubai Government.

The complete digital transformation in the Dubai Government will enrich the smart city experience for all Dubai residents, entirely removing the need for paper transactions and documents– be they handed out to customers or exchanged between employees across government entities. Digitalisation will also help provide exceptional experiences for residents through the DubaiNow application, which allows access to more than 130 smart city services in 12 major categories.

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