Abu Dhabi National Oil Company For Distribution (ADNOC-Dist) has signed a 3 year annual contract with EMW, The Smart Convergence Experts and leading supplier of services and products in the telecommunication, ICT, Engineering and Project Management sector, for maintenance and support of its Avaya based PABX systems. The maintenance contract extends to ADNOC’s head office in Abu Dhabi and six of its branches in the UAE – Mussafah, Airport Road, Al Ain, Ras Al Khaimah, Sharjah and Bede’ Zayed. The current system supports over 600 users.
Mr. Ali Abdul Aziz Al-Ali, IT Division Manager, ADNOC-Dist comments, “For a colossal company like ADNOC-Dist, which ranks among the top ten oil and gas companies in the world, a robust and unfailing telephony system is imperative to the success of our business. The system has to be quick and responsive for internal communication between the branches and our fax servers and contact centre have to have high reliability with zero downtime. This necessitated us contracting the expert services of EMW to provide timely and year round support, maintenance and, if required, replacement of equipment. EMW have a large number of certified, skilled and knowledgeable engineers and, as Avaya Gold Partners, they are known to be experts in implementing and supporting Avaya technology”.
ADNOC-Dist currently has 3 Avaya DEFINITY® Server SI’s and 3 Avaya Prologix servers which manages all its communication needs. The IT Division has just completed outfitting the head office with more than 150 IP telephone handsets and a project is underway to install IP telephones in all the branches as well. Once done, this will considerably reduce overhead costs and increase efficiency. It also has plans in the near future to upgrade its Avaya PABX system to the latest version which will better suit its business needs.
Mr. Serjios EL-Hage, CEO at EMW Middle East, says, “We are happy to have signed a three year maintenance and support contract and we are confident that our high level of service and expertise will strengthen our business relationship with ADNOC–Dist leading to future opportunities and implementation projects”.
ADNOC Distribution is an integrated energy company. Founded in 1973, ADNOC Distribution markets and distributes petroleum products and services within the United Arab Emirates and internationally. As one of the largest and most innovative government-owned petroleum companies in the Arab Gulf, ADNOC Distribution is renowned and respected for the exceptional quality and reliability of its products and services.
