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Help Desks Speeding Up Service Delivery For Remote Employees

Businesses are reacting quickly to control the virus's spread by allowing employees to work from home. Remote work is being encouraged by companies like Twitter, Indeed, Apple, Microsoft, and Google, among others. Working remotely helps mitigate the pandemic's impact and allows employees to continue being productive, both of which are top priorities when it comes to health and safety. Fortunately, advancements in AI have made it possible to access a set of resources that planners and managers can use to minimize disruption and maintain normal business processes.

As the COVID-19 pandemic spreads, businesses are focused on maintaining productivity, morale, efficiency, and revenue. As they play important roles for their employees, partners, and customers, businesses are being asked to change quickly in a variety of ways. Businesses are also the foundation of the global economy on a larger scale. This highlights the significance of help desk service providers.

There is now a significant advantage for businesses that have already invested in AI. First and foremost, AI solutions are adaptable, scalable, and built to seamlessly integrate with existing service desk tools. Other benefits include not needing any additional capital to handle remote employee support requests, being able to use standard AI solutions to speed up IT service delivery, and improving the employee experience all around. This is especially true because the majority of repetitive requests are automatically resolved, allowing the IT team to concentrate on issues that are critical to the business.

Keeping this scenario under consideration, we are presenting you a list of ways through which the help desk is speeding up service delivery for remote employees.

Reproduce AI ethics and AI-Native adoption

Automate your enterprise, IT, help desk, and customer service departments with artificial intelligence. AI ought to be open and honest. A "black box" solution lacks users' confidence. The straightforwardness trouble is with the arrangement of suppliers and merchants. For each AI-automated task, the solution should answer the five Ws (what, when, why, and where).

  • Hire Virtual Assistants and Collaboration Solutions

To enhance the Omni channel experience, this should be done. Users can quickly and on their own time resolve issues with conversational solutions powered by AI. Employees can continue to use any channel or device at any time and from any location.

  • Pull Current IT Investments

Do this using the assistance work area and client with adjusting division, and ensure you "cloudify" them.

  • Implement robotic process automation (RPA) solutions

Do this for IT workflows, supply chain, ERP, CRM, and procurement business processes. RPA automates both simple and complex workflows that are highly repetitive and span multiple systems and applications, as is typical of back-office tasks.

  • Start Adopting SaaS and Cloud

Move services, systems, and apps to the cloud. Utilizing service providers like Salesforce, Google, Microsoft, and Amazon, accelerate cloud adoption. You can centralize and automate tasks, actions, and workflows by utilizing cloud and SaaS solutions.


Whether you're adapting to the situation of a worldwide emergency or just staying informed concerning patterns and innovation progress, computer based intelligence is unquestionably the way forward. The trend is toward automation, so now is a good time to devise a strategy for maintaining business continuity. No one knows what will happen next. But if you rely on automation, you can ride the wave of change.

As additional specialists keep on going remote and more administrations are offered and presented to specialty units and representatives, it's significant for help desk service providers with considering the tips framed here to decrease the manual above of high-volume, low-esteem administration work area exercises.

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